transcript between myself and the criminals of npower…

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https://customerservices.npower.com/app/chat/chat_landing/c/245/p/181/first_name/Customer/request_source/8/survey_comp_id/613/survey_comp_auth/dc61af
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Sayani: Hi, welcome to npower, my name is Sayani. How can I help you today?
You: you could look at my past comunications from today and act accordingly
You: or do you want the transcript publishing in the public domain?
You: so everybody can see your criminality?
Sayani: Hi. I will do my best to help you. However, I have just received the chat now. If the chat was transferred I would have checked
what has happened.
Sayani: Can you please let me know what has happened so that I am here to help you.
You: do you want me to upload the transcript to my own website for you and the world to read?
You: you have robbed me
You: you have illegally fitted extortion meters againts my wishes
You: you now owe me money which you admit to in my statements
You: i want that money refunding back to my meters
You: account number 2*******3
You: lord tricky
You: *********
Sayani: Lord, I will look into this for you.
Sayani: I just need to ask you some security questions to verify that we have the correct account.
Sayani: Are you the named account holder?
You: obviously
You: stop insulting my intelligence, you dont reuse account numbers do you?
Sayani: I am sorry I have no intention to insult you. This is a security procedure and we cannot share any account related information
without the verifying the details.
You: which i have done
Sayani: What is your email address?
You: lordtricky@**********
Sayani: Thanks for verifying the account. Please give me 2-4 minutes while I check your account.
You: you are not getting a tennancy agreement so save your time ever trying to discuss it, its not open to negotitation
Sayani: Lord, you are with credit meter team right now connected. I can see that you have a prepayment meter fit in your property. Let
me connect you to the correct team so that they are able to look into this for you.
You: you talk to them and you pass security
You: i am not playing this pathetic game
Sayani: Maximum wait time is 2-4 minutes. You will not have to answer security questions now as I am connecting the chat directly to
the appropriate team.
Sayani: Please stay on chat.
You: make sure you tell them that
Sayani has disconnected.
Ravi: Hi, welcome to npower, my name is Ravi. How can I help you today?
Ravi: Good afternoon, Lord.
You: sick and tired of trying to deal with you lot, i just want what you owe me so we can part company
Ravi: I’ll certainly check this for you.
12/04/2018 Live Chat
https://customerservices.npower.com/app/chat/chat_landing/c/245/p/181/first_name/Customer/request_source/8/survey_comp_id/613/survey_comp_auth/dc61af
Ravi: I’ll quickly review your chat and help you further. Could you please allow me 3 to 5 minutes.
You: never mind check, you can see you owe me money, credit it back to the meters and we can part company 🙂
Ravi: Thanks for your time.
Ravi: I recommend you to check how much credit left on your both the meters and confirm the amount please.
You: for what reason?
Ravi: We need to check how much credit left on the meter.
You: for what reason though?
Ravi: Because, only meter holds accurate information about the credit balance.
You: 1 min
Ravi: Sure.
You: **** elec *****gas
Ravi: You have only credit balance of £***** for gas and £**** on your electricity contract.
Ravi: We are unable to process the refund.
Ravi: You will use this balance on your meter eventually.
You: now check my statements, you owe me over £280 in electricity and over £200 in gas!!!
Ravi: Regardless of payment method, all customers receive regular statements. Prepayment statements are for information only and
capture energy used and payments you have made, this is a statement, not a bill.
Ravi: Regardless of payment method, all customers receive regular statements. Prepayment statements are for information only and
capture energy used and payments you have made, this is a statement, not a bill.
Ravi: This can’t be refunded, Lord.
You: statement says credit, which means i have overpaid, get with it or tranfer me to your manager
You: now you are seriously insulting my intelligence
You: give me your manager
Ravi: I certainly understand the prepayment statements are little confusing as we calculate the statement based on the meter
readings that we recorded from time to time; however, as you know that you use your energy after topping up the devices, there
shouldn’t be any debt or credit.
Ravi: The exact credit or debt information will be available to the meter itself.
You: manager
You: NOW
Ravi: Our manger busy assisting other customers at the moment.
You: you are insulting me, the ombudsman accept that you owe me money, your complaint teams accept that you owe me money, i
want your manager now ravi
Ravi: I recommend you to get in touch with us after one or two hours, we will check and transfer you to our manager.
You: after that time you will be vclosed nice try though, manager
You: are you telling me you are working illegally on a shop floor with no manager?
Ravi: I’m here to help you. We do not tolerate abusive language, if it continues I will have to end our chat.
You: what abuse?
Ravi: I recommend you to get in touch with us after one hours, I’ll check our manager availability and help you further.
You: i want your manager now
You: what abuse?
Ravi: I’m sorry, they are busy assiting other customers at the moment.
Ravi: I recommend you to get in touch with us after one hours, I’ll check our manager availability and help you further.
You: they so now you have more than 1? get your hand up, i want to speak to them
12/04/2018 Live Chat
https://customerservices.npower.com/app/chat/chat_landing/c/245/p/181/first_name/Customer/request_source/8/survey_comp_id/613/survey_comp_auth/dc61af
Ravi: We will be available untill 10 pm.
You: liar you close at either 5 or 6pm
Ravi: Due to the abusive nature of your comments I am going to end this chat. If you wish to contact us again:
Our customer service number is 0800 073 3000 or 0330 100 3000.
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Calling us on an 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost
you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will
be part of these.
Ravi has disconnected.
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